Last updated: 28 August 2026
At Cases O Cute we want you to love what arrives. This policy explains when an order can be cancelled, when an item can be returned, and how refunds are processed. It applies to all orders placed on casesocute.com.
Order cancellation
- Orders can be cancelled free of charge any time before they are dispatched. We usually dispatch within 24 working hours of an order being placed, so please contact us as soon as possible.
- To cancel, email caseocute@infineur.com or message +91 81293 37051 with your order number.
- Once an order has been handed to the courier it can no longer be cancelled. Where eligible, you may follow the return process below.
Returns
We accept returns within 7 days of delivery where the item is:
- damaged or broken in transit;
- defective, or not functioning as described;
- not the item, device model or design that you ordered.
Because our products are phone cases fitted to a specific device model, we are unable to accept returns for change of mind, for an incorrect device model selected at checkout, or for items that have been used, fitted, washed or damaged after delivery.
What we need from you
- A clear unboxing video showing the sealed parcel being opened with the shipping label visible. This is required for all damaged, defective, missing-item and wrong-item claims, and protects both of us in a courier dispute.
- Photographs of the item and of the outer packaging.
- The item in its original packaging with all tags and accessories included.
Raise the request within 7 days of delivery by emailing caseocute@infineur.com or messaging +91 81293 37051 with your order number and the video and photographs. We will confirm whether the return is approved, usually within 2 working days.
Return shipping
Where the return is because of an error on our side — a damaged, defective or wrong item — we bear the cost of the return, and will arrange a reverse pickup where your pincode is serviceable or reimburse reasonable courier charges against a receipt. Returns approved for any other reason are shipped at your own cost.
Refunds
- Once a returned item reaches us and passes inspection, or once a cancellation is confirmed, we initiate the refund.
- Refunds are issued to the original payment method used at checkout. We are not able to redirect a refund to a different card or account.
- We initiate refunds within 2 working days of approval. Your bank or card issuer then typically takes a further 5 to 7 working days to credit the amount. That final step is controlled by your bank, not by us.
- Shipping charges paid on the original order are refunded only where the return is due to our error.
Replacements
Where stock allows, you may choose a replacement of the same item instead of a refund for any approved damaged, defective or wrong-item claim. If the item is out of stock, we will refund you in full.
Failed or refused deliveries
If a parcel is returned to us undelivered because the address was incomplete, the recipient could not be reached after repeated attempts, or delivery was refused, we will refund the order value less the actual forward and return shipping charges incurred.
Contact us
Cases O Cute
Anwara Nasrin Abdullakunji
C/O Arshad K A, M M Culcatta Cottage, Near Badar Juma Masjid,
Neerchal, Kunnil, Chowki, Kudlu, Kasaragod, Kerala 671124, India
Email: caseocute@infineur.com
Phone and WhatsApp: +91 81293 37051