Privacy Policy

Last updated: 28 August 2026

Cases O Cute ("we", "us", "our") operates casesocute.com. We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, who we share it with, and the choices available to you. It is published in accordance with the Information Technology Act, 2000 and the rules made under it, and reflects the principles of the Digital Personal Data Protection Act, 2023.

Information we collect

Details you give us: your name, delivery address, billing address, email address and phone number when you place an order or create an account; and the contents of any message you send us.
Order information: the items you view, add to your cart and purchase, and your order and return history.
Technical information: your IP address, browser and device type, and how you navigate the Website, collected through cookies and similar technologies.
Payment information: handled entirely by our payment gateway partners. We never collect, see or store your full card number, CVV, UPI PIN or net-banking credentials. We receive only a confirmation of whether the payment succeeded, along with a transaction reference.

How we use your information

To process, pack, ship and deliver your orders, and to handle cancellations, returns and refunds.
To contact you about an order, including dispatch and delivery updates by email, SMS or WhatsApp.
To respond to your questions and provide customer support.
To detect and prevent fraud, misuse and abuse of the Website.
To improve our products, catalogue and website experience.
To send you offers and new-arrival updates, only where you have opted in. You can unsubscribe at any time using the link in any marketing email or by contacting us.
To meet obligations under applicable law, including tax and accounting requirements.

Who we share it with

We do not sell your personal information. We share it only as far as is necessary to run the store:

Shopify, which hosts this store and processes orders on our behalf.
Payment gateways, to authorise and settle your payment securely.
Courier and logistics partners, who need your name, address and phone number to deliver your parcel.
Communication and analytics providers, to send transactional messages and understand how the Website is used.
Government or law enforcement authorities, where we are legally required to do so.

Cookies

We use cookies to keep your cart working, remember your preferences, and understand how the Website is used. You can block or delete cookies in your browser settings, but parts of the store — including the cart and checkout — may then not work correctly.

Data security

The Website is served over HTTPS and payments are processed by PCI-DSS compliant gateways. We apply reasonable security practices to protect the information we hold. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

How long we keep it

We retain order and transaction records for as long as required to fulfil the order and to comply with tax, accounting and other legal obligations. Marketing contact details are retained until you unsubscribe.

Your rights

You may ask us to give you a copy of the personal information we hold about you, correct anything inaccurate, delete information we no longer need to keep, or withdraw your consent to marketing. Write to us using the details below and we will respond within a reasonable period.

Children

Our store is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page with a new "Last updated" date.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made under it, any grievance regarding your personal information may be addressed to:

Anwara Nasrin Abdullakunji
Grievance Officer, Cases O Cute
C/O Arshad K A, M M Culcatta Cottage, Near Badar Juma Masjid,
Neerchal, Kunnil, Chowki, Kudlu, Kasaragod, Kerala 671124, India

Email: caseocute@infineur.com
Phone and WhatsApp: +91 81293 37051